My fiance and I stayed at your hotel the week of 12 July; between the two of us we have stayed in many hotels around the world over the years. We expressed our thanks to several members of your staff during our week-long stay, but Taru and I wanted to tell you personally how much we enjoyed our stay and how pleased we were with the attentiveness of your staff. To a person they were polite, helpful and responsive, and met any request quickly and thoroughly. Because we stayed at your establishment more than a few days, we encountered many members of your team, so we know this wasn’t a matter of one or two “stars” but indicative of the culture at the Hotel Barcelona Universal.
We have already recommended your hotel to some of our friends and will certainly continue to do so, and we will be happy to share our recommendation on travel sites. Please extend our thanks to your staff members, and congratulations on providing your guests with such a professional and obviously well-managed team. We look forward to a return stay — Room 906 was the height of comfort — as this was just our first visit to Barcelona. Because we became engaged our last evening there, I’m sure we’ll be back to relive (already) many happy memories.
With best regards,
Rob Kinslow, experience written in July 2010.