We recently stayed at Hotel Europark during October 2010. The quality of the hotel was good, however the staff was not welcoming and friendly.
As soon as we checked in we were treated very coldly. The staff member who serviced us lacked basic customer service skills. When we asked him about a form that we signed, he did not attempt to give us an answer.
During our four day stay, the staff never greeted us as we entered and left the hotel. With the exception of one staff member, the staff was cold and aloof.
The staff member who checked us out on October 24th at 7:00 am, never said thank you. He simply laid our receipt on the counter. We asked for an envelope for our receipt and he coldly placed it on the counter. He did not even place the receipt in the envelope. He watched as we folded it and placed the receipt in the envelope ourselves.
We asked the same staff member for directions to a nearby metro stop and he gave us incorrect directions. We almost missed our train to Madrid because of his inadequacies.
Overall, the quality of the hotel was good but we will never stay there again. On a scale of 1 to 10 we give this hotel a rating of 2 mainly because of the poor customer service we received from the staff.
Experience posted by DLGrace, Nov 2010.