Part owning and managing a seperate 5* guesthouse in Bath I was both absolutely delighted and concerned by this hotel, for all the RIGHT reasons.
I booked in advance this hotel for three nights as a birthday treat for my girlfriend. I booked a suite U232 room (901) and has been in touch on many occassions prior to arrival for advice, assistance in terms of my reservation and also to have restaurants booked on my behalf. On each occassion I was well assisted even though Im sure I must have seemed a nuisance, I just wanted it all to be perfect. They seemed to understand and were nothing but polite and helpful.
The room was sensational, large room, but not huge, an INCREDIBLE bathroom, one I certainly plan to recreate in my own home, well equipped and with the added bonus of a wonderful private terrace. The terrace and bathroom was really great. The bed was also very comfortable. The only slight nags I could possibly issue are that the furniture outside does get wet as the terrace is not covered. Then again, if it were covered you’;d lose some view which would be a pity.
Another highlight was breakfast, for a european city hotel this really was first class, yes it is a buffet but the food is well made and very tasty with a wide selection. We also tried one morning the breakfast in bed at no extra cost and this too arrived on time, at the correct temperature and well prepared.
Location wise, I cannot fathom the criticism, if one wants to stay on La Rambla with the street hawks and football fans then fine. But for me U232 is ideally situated, the metro system works like a dream, very regular, lots of space, clean and very cheap. Literally takes door to door under 10 minuts to any of the main attractions: La Rambla, Sagrada Familia, Park Guell, Montjuic or the harbour.
Finally, the big bonus, the staff, again, in comparison to other city centre hotels thsi was second to none, the staff were friendly, polite, helpful and informed. Managing a guesthouse this is usually my selling point as the main differential from city hotels, however U232 proved that personal service is achievable in these larger venues. This was my concern, if other hotels were to cotton on to this, guesthouses such as mine would no longer have a market. I hope they wont and that U232 stays a unique shining light.
I would like to partcularly thank Cristina, who helped me with my initial reservation and also aided my requests, she was also ably aided by two other colleagues who helped answer questions and make reservations for me.
I would also like to thank the gentleman who we often saw at reception during our stay, I believe his name to be Miguel (could never quite make out his name badge in the light) young gentleman receptionist who was so helpful, polite and courtious. Thank all of you and I look forward to coming back.
Ryan Hanson, April 2011.