Hotel Barcelona Universal & Hotel Soho helped us during the ash cloud

We were delayed in Barcelona for 6 extra days than we had originally planned and want to say a big thank you to the staff at the Hotel Barcelona Universal – they were wonderful – and helped us to find alternative accomodation at the Hotel Soho for four days and then welcomed us back for the final two days. They made the ordeal a lot less stressful than it might have been had we not had such good accomodation.
 
Please pass on our thanks to the reception staff at the Hotel Barcelona Universal, they were brilliant.
 
We loved the hotel and its facilities – the rooms were excellent with everything we could possibly need and the restarant staff too were first class.

Experience emailed by Sandra, Apr 2010.

The eruption of Eyjafjallajökull volcano in Iceland on 14 April 2010 caused extensive air travel disruption. In response to fears that ash ejected by the volcano would damage aircraft engines, the controlled airspace of many countries was closed in what became the largest air traffic shut-down since World War II. This action caused millions of passengers to be stranded not only in Europe, but across the world.

Lobby at Hotel Barcelona Universal