To The Manager:
“On 14th August 2008 my husband and I spent one night at your beautiful hotel before joining a cruise ship the following day.
Due to flight delays we did not arrive at your hotel until almost midnight but the welcome we received could not have been better.
Your night receptionist, on seeing we were on our honeymoon, upgraded us to one of your penthouse suites. We felt like royalty!!
Not only was the suite more than we could have ever hoped for the service from all your staff was fantastic.
Thanks to you, a day which had started badly with our flight being delayed, ended excellently.
What a start to our honeymoon!!!
Martin and I would like you to pass on our very grateful thanks to all your staff who made our first visit to Barcelona so wonderful and a visit which has made us want to come back very soon – obviously to stay at your wonderful hotel – although we would not expect an upgrade the next time!
Thank you again for some wonderful memories
Jackie Macintyre & Martin Rolland – Experience sent by email, Sep 08.