Dear Hotel Soho and NN Hotels,
We feel the need to tell you how impressed we were with the exceptional job performance of Caroline Gasquez at the front desk during our recent stay for the week starting 20May2009 and ending
26May2009 at Hotel Soho in Barcelona, Spain. Caroline was remarkable and went above and beyond our expectations in helping us throughout our stay, but most importantly on our departure.
After we left Hotel Soho on 26May2009 and we were checking in at the airport, we realized our camera and camera bag with all our vacation pictures of beautiful Barcelona and Spain were missing. We had no idea where we had left it? In the room? In the lobby? In the taxi? My husband contacted Carol Gasquez at Hotel Soho to check the room and lobby and she immediately contacted the taxi company and found the driver who fortunately had our bag. Carol not only located our camera bag, but then made the arrangements to have it sent back to us via friends we had still staying there. It was remarkable that she was able to find our camera and get it back to us!
For this, we are very grateful! Without her help we would not have been able to communicate fast enough with the taxi company to find our camera and still be able to catch our plane and continue with our vacation plans. As a result of Carol’s help, we were able to board the plane knowing that she had found and would return our missing camera and bag.
Thank you very much for employing people like Carol! As a direct result of her willingness to help, combined with our overall experience at Hotel Soho Barcelona, if opportunity arises, we will plan to stay there again or at another NN hotel.
Gary and Michelle Moore
Hotel Soho Barcelona: www.hotelsohobarcelona.com